Introduction of the Health Insurance Services

Dental Care

In our designated dental checkup centers, you can enjoy dental care services including routine examination, scaling and polishing etc. These services can help to keep your teeth in good condition.

Basic Items

• Routine Examination: The dentist will make comprehensive dental examinations for the purpose of detecting dental diseases in time.
• Ultrasonic Scaling: Scaling is one of the major processes for tooth cleaning. It has broad applications, with very good treatment effect on dental calculi, smoke-spot and tea stain.
• Polishing: Tooth cleaning can result in damage on teeth surface, with possibility to engendering gaps between teeth and then leading to tartar. Polishing is a further dental care after tooth cleaning.

Selective Items

• Panoramic X-ray: Panoramic X-ray is to check teeth, alveolar bone, jaw bone in a comprehensive way by X-ray.
• Sand blasting: Using professional equipment and sandblasting powder to remove exogenous pigment such as coffee stains, tea stains and smoke stains.
• Fluoride treatment with first-class material: This is a remedial method of dental caries by embrocating fluoride drug on the surface of teeth.

Health Care Consulting

For any questions about health and diseases, please dial 4008833663 wherever you are to ask for a one-on-one consulting service. Our medical experts will try their best to serve you.

Our health care consulting service is convenient, efficient and professional, with the aim of delivering health protection knowledge and helping client to set a healthy life style.

The health care consulting service mainly covers the following 4 aspects:

• Diseases Consulting:

  a) Common Disease Consulting provides professional guidance for the pathogeny, diagnosis, treatment, health care and emergency measures for the common diseases in respiration , angiocardiopathy, digestion and hepatobiliary surgery etc.

  b) Common Chronic Disease Consulting provides knowledge on common chronic disease (such as diabetes, high blood pressure and adiposity etc) prevention and related diet instruction.

• Medical Test Consulting provides the clinical meanings of commonly used medical test index.
• Common Medicine Instruction provides information about toxic reaction, side effect and contraindication of commonly used medicines so as to save you from the unexpected harm.
• Hospital Visit Guidance provides a list of Tier 3 hospitals in major cities, including the names, addresses, telephone numbers and specialties, to assist your choice.

Health Management

Through the processes of test, analysis, evaluation, prediction and interference on health risk factors, health management is to help client to establish a healthy lifestyle and take appropriate health care plans, with the aim of maximum health promotion.

At present, the health management services mainly provide 3 service items:

• Health Evaluation

  Through the collection of health index, our medical specialists will analyze and evaluate your risks or trends of suffering from certain kinds of chronic and malignant diseases. This service can effectively control and eliminate hidden threats to your health, and prevent the occurrence of diseases.

• E-file Management

  Through our e-file management system, you can create a personal database, including disease treatment records, personal lifestyle records, nutritional status, exercise status, checkup records, health interference and disease risk evaluation files etc. You can manage and update your personal health file at anytime, with more positively controlling your health conditions.

• Health Guidance

  Through channels of telephone, fax, email, consultinging service and instrument tracking, we may understand your health conditions, then remind you of notable health problems so as to facilitate you to keep healthy.

Outpatient Appointment Assistance

For better service, we establish a high-end medical network, mainly composed of VIP outpatient departments in China Tier 3 hospitals. Once there is any outpatient needs, you may choose any our network hospital or an appropriate one recommended by our medical specialists.

You can enjoy a convenient outpatient appointment service in network hospitals. Moreover, for better treatment and more comfortable environment, each network hospital has set up an expert team with all physicians owning deputy chief or above qualification to provide you professional treatment.

We believe that “difficulty in visiting the doctor” will never be a “painful memory” when you enjoy our high-quality treatment in a comfortable environment with advanced equipment.

We design the following 2 kinds of outpatient appointment services to the middle and high-level clients:

• Expert Outpatient
• VIP Outpatient

Notes: Every network hospital has a different name for high-end service. Our VIP refers to the services provided by high-end medical facilities with the targeted patients of high-class cadres, valued customers and those with special medical care.

Inpatient Admission Assistance

Please dial 4008833663 service hotline, when you are troubled with admission difficulties, even if you have got the admission permit from your doctor. We will contact VIP inpatient departments of our network hospitals and schedule an earlier time for your admission.

Inpatient Admission assistance service can save you precious time and provide you considerate medical services and cozy medical environment.

Notes: Every network hospital has a different name for high-end service. Our VIP refers to the services provided by high-end medical organizations with the targeted patients of high-class cadres, valued customers and those with special medical care.

Inpatient Visit

During admission, our healthcare manager will visit you periodically in order to understand your treatment progress and medical condition. The healthcare manager will also provide you some specific healthcare knowledge to assist you in recovery.

Direct billing

For inpatient direct billing, please call 4008833663 for application. Once successful, the medical treatment/service covered by the policy will be paid to the hospital directly, while you are only responsible for the cost which is not covered by the policy. For outpatient direct billing, no application is necessary as long as you are entitled with the service.

Direct billing service can simplify claim process and provide you convenient and considerate services. It includes two major parts:

• Outpatient Direct Billing
• Inpatient Direct Billing

Inpatient Admission Deposit Guarantee

Please dial 4008833663 for detailed info. in need of deposit guarantee. Our customer representatives will provide notices of applying for this service.

In case of disease or accident, no inpatient deposit is required once you are hospitalized in our network hospital. We will pay the deposit directly to the hospital.

Inpatient Admission deposit guarantee completely shows the features of our insurance policy and healthcare services, enabling you to fully enjoy our distinguished and convenient medical services.

Emergency Assistance

In the event that you suffer an accidental injury or an acute illness during travel, please dial 4008833663 for 24-hour bilingual (Chinese/English) emergency assistance service wherever they are.

Domestic emergency assistance service items include:

• Medical consulting through telephone
• Introduction, recommendation and suggestions on medical providers
• Assistance or arrangement of hospital visit or inpatient admission
• Post-discharge accommodation and recuperation
• Urgent return to place of residence for funeral affairs of direct family members
• Arrangements and payments of urgent medical transfer
• Arrangements and payments of medical repatriation to place of residence
• Arrangements and payments of mortal remains’ repatriation to place of residence
• Arrangements and payments of relatives’ visits
• Arrangements and payments of unattended child(ren) repatriation to place of residence
• Arrangements and payments of funeral affairs to family members
• Transportation expenses of retinue under emergency situations
• Urgent messages delivery

Overseas emergency assistance service items include:

• Travel info. consulting
• Embassy and consulates info.
• Assistance with delayed or lost luggage
• Lost passport assistance
• Travel plan re-schedule
• Hotel reservation assistance
• Emergent phone interpretation service/ Directions of local interpretation service
• Emergent legal assistance
• Urgent messages and files delivery

Domestic Medical Expert Diagnosis and Treatment

In the event that you are preliminarily diagnosed to have or probably have any of the 30 severe diseases, we will contact corresponding domestic medical experts to provide diagnosis and treatment consultinging service. We will also assist in scheduling following outpatient visits and admission arrangements.

All our service providers are domestic medical authorities in different professional fields. Full of precious expertise, they will provide you top expert diagnosis and treatment services.

Within our service, timely expert treatment will no longer be away from you. Therefore, you will never have to get up at midnight to register for expert outpatient, nor to wait endlessly for admission in VIP ward. You will be always empowered with valued, timely and considerate professional services.

This service includes three key parts:

• Expert Medical Opinions
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Outpatient Appointment Assistance
•  
Admission Arrangement Assistance